Shipping Policy - Your Quick Guide
Welcome to the Maxx community! We're thrilled to have you on board. Enjoy the benefits of our exceptional products with hassle-free shipping. Here's what you need to know:
1. Order Processing Time:
- Orders made on Monday-Saturday: Processed same day
- Orders on Sundays/Public holidays: Processed next working day
- Ensure accurate address when ordering
2. When will I receive my order?
- Orders are dispatched within 3 working hours of ordering
- For the purpose of planned delivery we have divided India into the following delivery zones and assigned standard delivery times
- Track your order or contact Customer Care for precise delivery information
Metro Cities |
Zone A, B, & C |
1-2 working days |
Rest of India |
Zone D |
2-3 working days |
Special Zones: North East, Himachal Pradesh & Jammu |
Zone E |
5 working days |
Special Zones: Kashmir, Ladakh, Manipur, Andaman & Nicobar |
Zone F |
7 working days |
3. What if I get a damaged product?
- We use reliable couriers for safe delivery.
- If damaged, refuse the delivery or contact Customer Care with Order ID and photos
- We're not liable for damage post-delivery or products delivered in tampered packaging
- Reach out to Customer Care immediately if you find any issue
4. Shipping Confirmation
- Receive shipping confirmation & tracking ID via email and SMS
- Easily track your order on Maxx website
- All orders include a TAX invoice
5. Customer Care (We respond within 3 working-hours)
- Call: +918926401401
- Email: cc@smart-maxx.com
Thank you for choosing Maxx. We're dedicated to making your experience seamless and enjoyable. If you have questions, our Customer Care is here to help!